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What is Outlook? Outlook, previously known as Hotmail, is comparatively a new email service and is used by millions of people. Outlook, the previous name for Hotmail, offers some amazing new features. It was founded in 1996 and eventually acquired by the Microsoft Company. Later, it underwent several transformations, initially becoming MSN Hotmail, then Windows Live Hotmail, and finally, in 2012, Outlook.com.